Tenant Relations

"Although we have only been in Gresham Station shopping center for less than 18 months,  we get the feeling that the center is well managed and maintains an excellent rapport with its tenants." Alan Kleinmaier, Vice President - Real Estate, Portrait Innovations, Inc.

The following services address developing good working relationships with a retail centers' tenants:

• Prompt, courteous, response to all tenant requests/inquiries
• Online interactive work order system
• Coordinate tenant appreciation events
• Conduct annual tenant surveys and compilation of results for owners and managers
• Develop property image enhancement ideas designed to increase occupancy

Focused on Tenant Retention

While diverse in geographic location, all property management offices share the same Westlake commitment to excellence. An emphasis on prompt customer service, state-of-the-art technologies to ensure efficient building operations, and highly-qualified property management personnel combine to meet the varied needs of our tenants. Westlake property managers are exposed to all facets of the real estate development process from design to construction, overseeing the commissioning process and developing strong business relationships with the tenants who occupy our properties.

To further enhance its ability to provide fast answers and results, Westlake introduced the Easy Work Order System in 2004, an online tool that fully integrates and streamlines the property management process by allowing tenants to send work orders directly to the mobile phone or Blackberry device of a property management contact. Tenant requests and the property managers' response times are logged ensuring full transparency and accountability.