Tenant Relations

"I find the new management, Westlake, an improvement over the previous management. Westlake is pleasant and efficient. I look forward to a lengthy relationship." Francis H., Resident, Redwood Oaks Apartments

At Westlake Realty Group, we believe that creating and maintaining a high-standard and quality relationship with the building residents is an essential component to excellent property management. By establishing good customer relations with the building residents, we see a marked decrease in vacancies. When residents consider their apartment a home, they only move when necessary and not on a whim.

These services address the development of good tenant relationships:

• Arranging tenant appreciation events
• A simple hot dog and soda BBQ near the 4^th of July goes a long way
• Conducting annual tenant surveys, compiling the results, and presenting them
• If you don't know something is broken you can't fix it.
• Residents don't leave buildings, they leave managers
• Developing property image enhancement ideas designed to increase occupancy
• Hiring a Tenant Service Coordinator to administer and expand tenant services, budget permitting

Operation

Compliance

Tax Credit/ Development Map

Project Based Section 8 Vouchers

Accounting and Reporting

Leasing & Marketing

Maintenance/ Tenant Improvement

Lease Up/Development