Seasoned and Credentialed
Westlake has managed state and federal Low Income Housing Tax Credit (LIHTC), SRO, project-based HUD Section 8, and voucher rental assistance programs. Our team holds a variety of industry-recognized credentials including Accredited Resident Manager (ARM), Certified Occupancy Specialist (COS), Certified Property Manager (CPM), Housing Credit Certified Professional (HCCP), Tax Credit Specialist (TCS), and National Compliance Professional (NCP).
We strongly emphasize the importance of continuing education and ensure that managers and staff receive the training necessary to do their jobs effectively.
Accurate, Customizable Financial Reporting
No two properties are exactly alike. Lenders’ requirements can also vary significantly. Westlake can quickly and easily adapt our financial reporting system to meet a variety of needs.
A "Next-Door" Maintenance Staff
Westlake offers clients the option of leveraging our Westlake Property Services (WPS) Group. WPS staff activity is tracked via Global Positioning System (GPS), and work effort is linked directly to payroll. Our clients are not charged for more labor hours than are actually required to complete a job. Of course, we are happy to use contractors with whom our clients already have a relationship or to solicit bids from the WPS and other vendors for comparison purposes on specific projects.
Highly Personalized Account Management
We base our reputation on experience and skill. We do not turn the responsibility for managing a property over to junior staff. Instead, our clients benefit from the direct involvement of senior managers with a minimum of seven years of affordable and special-needs housing experience. These managers visit each property at regular intervals and have complete oversight of all aspects of operations. We pride ourselves on flawless execution.
Competitive, "Per-Door" Fees
Don’t want a management fee based on a percentage of revenue? Want a stable and consistent management fee? Westlake can customize aa monthly, predictable, “per-door” management fee if that is what you need. We will roll up all accounting, payroll, set-up, licensing, routine computer maintenance, and other charges into a single figure that enables organizations to budget more accurately and eliminates unwelcome surprises. We are committed to matching competitors’ fees, while offering a superior level of service.
